Retailers must act now to re-imagine ‘Brigital’ customer journeys to meet the post-COVID customer expectations.
COVID-19 has profoundly changed customer shopping preferences owing to shoppers being wary of visiting crowded stores, and with government restrictions on social distancing continuing, a shift towards online is expected to accelerate. Please click the download button below to read Teneo's full report on the 'Brigital' future of retail.
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